customer service consultant
Job Detail
What keeps our heart beating here in Digi is our clients. Our motive as an organization is that we attempt to connect our customers to what matters most. Hence, why we as Digizens are constantly so Customer Obsessed!
We are presently in search of enthusiastic, motivated, and thoughtful hassle solvers who are enthusiastic about clients. Eager from start to complete in looking to address client worries/inquiries and manage their troubles with utmost care and professionalism. This role plays an essential position within the universal purchaser enjoy Digi as an organization has to provide.
You can be the primary point of touch for our customers, and we try to usually provide them with excessive-quality customer support. So that with each consumer we’ve engaged, they'll have a pleasing and memorable enjoyment.
Why Join Us?
Receive a complete remuneration package that incorporates your Basic Salary + Shift & Transport allowance + KPI Performance Incentive + Annual Increment
We will offer you guidance, talent improvement, education possibilities, and education programs
All personnel could have free get admission to our very very own getting to know the platform in which you’ll be able to study and upskill your self – assets from Telenor Group, LinkedIn, and Coursera
Receive a staff line benefit
Be able to put on casual apparel at our place of work!
Work with various organizations of groups individuals
Work at an interactive office area (D’House) with our very personal gymnasium, basketball court docket, games & tune areas, and our own in-house café and eating place
Be able to park at D’House for FREE!
……and extra!
You are (Personality / Competencies and many others):
Customer Obsessed
Eager and quick to analyze
Able to empathize and prioritize client needs
Confident – now not afraid to have interaction with customers and be able to manage their needs even if they are irate
A creative trouble solver – innovative, superb, and constantly inspired in wanting to apprehend consumer issues and locate ways to deal with / solve them
Action-oriented and self-disciplined
Able to illustrate possession in resolving hard issues confronted by customers
Good telephone etiquette – continually polite, uses right salutations & greetings and is affected, person
Able to work in a quick tempo and high electricity surroundings
Flexible in operating hours – capable of working exclusive shifts, weekends & public vacations
Prepared to work at ordinary hours if needed
Your Responsibilities (What is this role all approximately?
Handle all client interactions (e.G. Calls or stay chat or Social Media or E-mail) on a well-timed foundation and provoke nice feasible solutions, and ensure your/ your crew’s KPIs are met/done always.
Deliver tremendous offerings and make each come upon with Digi a pleasing revel in for every customer.
Educate clients approximately Digi’s services and products and inform them about diverse self-assist channels.
Identify possibilities to upsell relevant Digi products on every occasion viable
Ensure that each action taken to address a customer’s inquiry/hassle/grievance are in compliance with the corporation's well-known running approaches & regulations, and to improve the problem to the applicable higher authorities in the event of exceptions.
Maintain confidentiality of the Digi’s clients' information in line with the organization’s PDPA regulations
Flexible to your position and be capable of painting pass-functionally i.E. As a backup group of workers across all CS units, or some other place assigned by means of the management.
To attend all required and necessary meetings and education periods arranged by the branch/agency as and whilst required.
To assume any other advert hoc responsibilities assigned by the Management, whenever required.
Your Merits (These are needed to have in phrases of qualifications & reveal & unique technical /professionals skills that you want from the applicant):
Minimum SPM qualification with 1 -2 years of operating revel especially in a name-center / BPO/ Customer environment could be effective. [Fresh graduates are encouraged to apply!]
Excellent verbal and written abilities in English and Bahasa Malaysia. Mandarin is a delivered gain
A fast learner of product knowledge and laptop/telephony structures. Must be comfy to toggle among systems even as giving the consumer the great provider feasible
Self-inspired, arms-on, and independently operating person
High in power and certainly loves speaking & solving customers' issues even the tough ones
Strong crew spirit and passion in looking to clear up the clients’ issues at the same time as delivering the first-rate consumer revel in possible
Please notice: *This function is a twelve months agreement position to be parked underneath our third-party agencies.
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